Get in Touch
If you want to suggest a feature or give us feedback about the Rail Record website, please use the enquiry form below and we’ll reply as soon as we can. If you’re having problems using our live train times search feature, please refer to our help guide.
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Rail Record FAQ
Do you store any personal information?
When you register for an account on the live train times section of the website, your username and email is stored privately on our website. These will be deleted when you delete your Rail Record account. It is important that your username doesn’t contain any personal information, as your username may been seen by other users depending on your website contributions.
Where does the train information come from?
Live train time information comes from Network Rail’s public data feeds. It is imported into our database, which we can then show you in a presentable format on the Rail Record website. Train service codes are sent through the data feeds to us, but we have manually added a little bit of information about each service. Train operator / service code information is compiled by hand and may not be 100% complete.
Live train times not updating
Sometimes the data feeds may become unavailable briefly from time to time. We hope to give you a bit of notice when they’re scheduled to go down for maintenance on the live rail page but sometimes they can go down unexpectedly.
Your website is slow
Rail Record uses caching and content delivery networks to improve speed. This means that the static content and styling on the website is stored elsewhere, taking load off the Rail Record website hardware. This improves website load times. If the website is slow, it probably means that the database which handles all of the live service updates is very busy or lots of people are searching live train times.
Is Rail Record free?
Yes, Rail Record live train times website is free to use. Network Rail’s data feeds are publicly available free of charge so it would be wrong to charge for us to charge for them.